Berliner Grill & Deli Northriding
248 Northlands Deco Park, Northriding
c/r Witkoppen & New Market Road
EMAIL: sales@tirolean.co.za
TEL: 011 462 0400

 

Berliner Grill & Deli : Sandton
Cambridge Crossing Shopping Centre
cnr Witkoppen & Stone Haven Road
EMAIL: sandton@berliner.co.za
TEL: 011 803 1723

FAQ

Please click on a relevant topic closest to your question, then select the FAQ :) If you cannot find the answer to your question, please contact us for more info: foodierevolution@berliner.co.za - The Berliner Team :)

      1. Just click on the 'Register' button in the top right corner of your screen and follow the instructions. We'll ask you for a few personal and contact details, including your billing address. You'll be emailed a username and temporary password that you can change when you are logged in. After registration you'll automatically be logged in to the site and you'll be all set to start shopping! You can update your personal and delivery address details at any time in future - just log in and select 'Profile' on the main menu.

      1. You don't have to register to simply be able to browse our website, but to be able to benefit from all the features and make online purchases (please check if we deliver in your area) we recommend that you do. It's quick and easy, and free :)

      1. If you need further assistance, please contact us via email only and our support team will respond to you ASAP. foodierevolution@berliner.co.za

      1. There is a Pink 'Login' button at the top right hand side of the home page. Click on the button and enter the username and password you received during the registration process. (User name & Password would have been emailed to you)

      1. Click on the pink ‘Lost Password' button. Provide us with your email address, and we'll email you a link to change your password. If You need to change it you may do so by logging in and clicking on the Profile link.

      1. There are 3 ways to find what you are looking for.

        1: Type the name or a description of your product in the search bar at the top right of the screen.

        2: Use the category menu on the left hand side by clicking on the category in which your product belongs. You will then be shown further sub-categories - continue by selecting the appropriate sub-categories in order to see all its products.

        3: If you have purchased before, use your previous purchase history to find your most regular items - this is located under 'My Basket' and then 'Previous Purchases'.

      1. When you've found the product you're looking for, select the quantity you want to add by typing it in the box or using the drop down menu. Click on the 'Add to cart' button and it will be placed in your basket which appears as a shopping basket icon on the left hand side of your screen. The number of items in your basket and an approximate running total of the cost will display with the basket icon. To see all the items in your Basket, click on the basket icon, and you will be taken to your basket, from where you will also check out if you are satisfied that your order is complete.

      1. To amend items in your Basket, click on the Basket icon on the left. On the “My Shopping Basket” page, change quantities by using the + and - buttons or simply type a quantity in the box and click on “Update”. You can remove individual items by clicking on the red cross to the right of the “Update” button. Clicking on “Update” will update the total cost of your Basket - you only need to do this once (against any product) if you have done multiple amends.

      1. Online shopping is only available through the Berliner Online Shopping website and not by phone, fax or email. Should you need any help with placing your order online, you can contact us via our email support foodierevolutio@berliner.co.za and we will be glad to assist you in placing your order, providing we deliver within the specified areas.

      1. Simply click on ‘checkout' on the top right hand side of the page and follow these steps:

        Step 1: Review the items in your basket and if you have already selected a delivery slot, click on the pink 'Checkout' button. Note that this is located right at the top of the page.

        Step 2: Now enter your payment details as requested. You can either pay by credit card (mastecard/Visa) or via EFT.

        A summary order confirmation page will then be displayed and you will also be emailed a more detailed confirmation (which includes all the products you ordered)."

        "Our checkout process is provided by MyGate, a specialist and expert provider of payment services to the online industry. This ensures we use the latest technology and security available to protect your information and provide you with an easy to use experience.

        Please note if you close or exit your browser before fiishing the checkout process, your order details may be lost.

      1. Online shopping prices are generally the same as in-store prices. Exceptions may occur with specific in-store only promotions that will not be available online and visa versa. Please note pricing shown online may change without notice as updates on our website are made on a regular basis.

      1. Your order is carefully packed into prior to being dispatched for delivery to you. The delivery person will arrive at your address within the delivery day you requested. Your goods will be delivered to your front door subject to accessibility as outlined in our Terms and Conditions.

      1. You cannot change/cancel your order once it has ben placed throghthe checkout process.

      1. Orders can be placed on Monday, Tuesday, Wednesday, Thursday and Delivery will take place the next day (provided order & payment has been received/confirmed) by 13:00 on day of order:

        Orders placed on Friday will only be processed on Monday (provided payments has been made/confirmed from our side) as we currently do not deliver on Saturdays or Sundays.

      1. Payment by EFT is currently accepted. banking details will be on final invvoice emailed to you.

      1. The final invoice of your order will be emailed to you, for payment, which you can then print for your reference. Your delivery will also be accompanied by a tax invoice - one for you to keep, and the other for you to sign and be returned to us.

      1. If you are not yet registered with “www.berliner.co.za" you can check if we deliver to your area by going to www.berliner.co.za. On the Home page, top right, select your City and Suburb from the dropdown lists in the top right hand side of the homepage marked 'Do we deliver in your area?'. Also when you register you will be asked to enter your delivery address from a predefined list of suburbs to where we deliver. Please note that we only deliver to addresses located within our predefined coverage areas. We are not able to deliver to addresses added within the delivery instructions or where a street address does not exist in the delivery suburb chosen. Our range of suburbs currently covered are as a result of customer demand and logistical/commercial capability - to offer a service of the necessary standard and at a reasonable price. We are always looking to expand so if we do not deliver to your area and you would like us to, please let us know so that we can investigate the possibility. If you don’t deliver to my area, is it possible that you might in the future?

        We are always growing our delivery network and will be interested in delivering to you if at all possible. You are invited to suggest your area, whether you are a registered Online Shopper or not.

      1. Once you have selected a delivery address it will be displayed to you upon checkout. You can change it by updating at that point. You can also change your address by selecting ‘Profile' from the main menu and editing your 'Delivery Details'. You will be able to add a new address or edit the existing address.

        Please note: No deliveries can be made if it does not fall within our current delivery area range.

      1. The delivery charges vary depending on the area/suburb chosen. Delivery charges are clearly marked when selecting delivery area.

      1. Deliveries will be made within 48 hours on receiving payment of your order. We deliver Monday to Friday from 8:30 to 16:30, but individual areas may be subject to different delivery times. You will receive a sms reminding you that your delivery will be made on that particilar day.

      1. The deliveries are normally made by a single driver in a Berliner branded vehicle. The driver will be in Berliner uniform and also carry a Berliner ID and name badge. Please ensure you confirm your unique order number with the driver before allowing access.

      1. Your order must be signed for by yourself or a nominated representative who is at least 18 years old. ID may be required.

      1. Delivery can only be made if you are there to receive your goods. An additional delivery fee may be charged if we need to re deliver.

      1. If there are any missing or damaged items in your delivery, please verify with the delivery driver and mark it on the invoice. For any damaged items, please give these back to the driver, who will return them to us so we can refund you. If you accept any incorrect items we will not be able to refund them at a later stage. We're also unable to make a re-delivery on the same day as a result of damaged items or errors. Please see our Terms and Conditions.

      1. We try to ensure that every delivery is made on time, but delays may occur due to unforeseen circumstances. We will endeavour to communicate any delays to you as soon as possible and agree the best course of action to get your order to you. Please consult our Terms and Conditions.

      1. It's not necessary or expected to tip your delivery driver.

      1. Log in and click on the Profile link.